Frequently Asked Questions

Each product page has a general size guide. This should help you select the correct size for each style. 

If you're still unsure of your size, please send us an email at koruathleisure@gmail.com with your dimensions, and we'll help you out!

If you're in the middle of measurements, we suggest to go a size down since our products are made of stretch fabric.

Yes, we allow exchanges up to 5 days after your package has been delivered, and if we have the size you want in stock. The buyer is responsible for all exchange delivery fees that will be incurred. 

All requests for exchanges must be emailed to koruathleisure@gmail.com.

We will only accept exchanges for products that have not been used or damaged. 

*Exchanges subject to promo/sales guidelines

CREDIT CARD payments can be made through the website with any Visa or Mastercard credit card. We use Paypal to ensure your credit card information safety. 

BANK DEPOSITS/TRANSFERS can also be made via BDO and BPI. Once an order is made, bank details & instructions will be shown on the order confirmation page. 

If you wish to transfer the payment via other electronic means, please send an email to koruathleisure@gmail.com, and we can arrange it for you. :)

All Metro Manila orders should be received within 48 hours after your payment. 

For provincial addresses, Luzon deliveries take 5 business days and Visayas and Mindanao deliveries take 10 business,days after payment.

You will be notified via email for any changes in delivery lead times, and you are entitled to cancel your orders if lead times are not met. 

All credit card transactions are made through Paypal, and are covered by their buyer and seller protection schemes.

We ship our Metro Manila packages through our own in-house delivery team or express services. A Metro Manila package should be received within 48 hours after payment. 

For provincial deliveries, we only use LBC Express and JRS Express. Deliveries bound for Luzon take 5 business days, and deliveries bound for Visayas or Mindanao take 10 business days. 

You will be notified for options through email, if we cannot meet the set delivery lead time. 

We charge a flat rate of 80 pesos for Metro Manila, and 150 pesos for locations outside Metro Manila.

We only ship Mondays - Saturdays. Orders made and paid for on weekends are shipped on Mondays. 

This schedule may change according to delivery volumes.

We use our own in-house delivery team or express services for Metro Manila packages.

For provincial deliveries, we use LBC and JRS Express. 

In the unfortunate circumstance that your package gets lost, we will shoulder the liability and send you a new package or a refund. 

Our standard lead time for lost shipments is 10 business days. If a shipment does not get resolved within 10 business days after the day of the shipment, we will send you a new package. 

You can always email us at koruathleisure@gmail.com for a follow up on your package. 

Yes, we can do same day shipping only in Metro Manila through Grab Express or Lalamove. Just send us an email or message us on Instagram iif you want this arranged. 

Yes, we can ship internationally via DHL or Fedex. Send us an email or message us through our Instagram if you want this arranged. 

We will be very sorry to hear is. Send us an email or message us on Instagram if this happens, and we will resolve this for you through an exchange or a refund.

We allow exchanges up to 5 days after your package has been delivered, and if we have the size you want in stock. The buyer is responsible for all exchange delivery fees that will be incurred. 

All requests for exchanges must be emailed to koruathleisure@gmail.com

We will only accept exchanges for products that have not been used or damaged. 

*Exchanges subject to promo/sales guidelines

Send us a picture through our email: koruatheisure@gmail.com attaching pictures of the damaged items, and we will resolve this for you through an exchange or refund.