You should receive an order confirmation instantly after placing an order with our store. A shipping update via email will also be sent immediately after we have processed your order. Your shipping update will contain the DHL or Fedex tracking number for your package. You can always refer to these emails and click “View My Order” to get the information on your package status. 

If you did not receive any emails, please check your spam folder. It is also possible that you misspelled your email address in the checkout page. You can always email namaste@koruathleisure.com for any concerns regarding your order.

Lead times vary depending on the continent and country of your delivery address. Each country-specific lead time is indicated on the shipping options at check-out. You will be able to see how long your delivery will take before payment. All orders are packed and sent to our couriers 1-2 days after payment, depending on your choice of shipment.

Please visit this page to see our detailed shipping rates per country.

All package movement is trackable via our partner courier websites (DHL and Fedex). You should be able to receive your tracking details via email or text message a day after payment.

Customs policies vary from country to country, and we do not have information on your local policies. As such, each customer is responsible for paying any customs duties or taxes that might arise from your package. Koru Athleisure will not reimburse any payments for any duties or taxes charged by your shipment. 

If you are unsure of your country-specific policies on international shipments, please inquire with your local customs office first.

In the unfortunate circumstance that your package gets lost, we will shoulder the liability and send you a new package or a refund via store credit. 

Our standard lead time for lost shipments is 15 business days from your shipment lead time. You can always email us at namaste@koruathleisure.com, if you think your package is lost.

Cases like these usually happen in the event of an invalid/incorrect address or when additional fees must be paid.

Couriers will notify you enough times and will give you ample time to respond to their messages. However, once they have declared that the package was rerouted, we are no longer responsible for the items or any fees that you may incur because of it. Kindly ensure that you are available when deliveries take place, and ensure your shipping address and contact information are correct when placing an order.

We do not offer PayPal or credit card refunds. All returns will be refunded via store credit in the form of an e-gift card. The store credit does not expire and may be used to purchase any item from our store. 

Shipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments.

Should you return an item purchased from us for store credit, you will only be credited for the price of the products.

In order to be eligible for a return, your order must meet the following criteria:

1. Have a valid order number from a Koru website purchase.

2. You must file a return via email (namaste@koruathleisure.com) within 15 days of receiving your order. 

3. Items must not be a SALE item. Items purchased on sale or during a promo period are not eligible for refunds, as indicated in the sales/promo guidelines.

4. Items must still have their tags and their original packaging on them when returned. 

5. Items must be undamaged. Damages during transport of the return shipment will be charged to the buyer. Please make sure that your return package is properly sealed and protected before sending.  

To apply for a return, please email the following information to namaste@koruathleisure.com within 15 days of receiving your order.

1. Your order number (received in your email when you purchased)

2. Description of the item you want exchanged (ex: Breezy Tank in XS)

3. A picture of the item you want to return, with complete tags and packaging. 

We will email back within a day if your return has been approved with instructions and a return address. Buyers can choose their type of courier/find the most economic option for return shipments. Once we have received and inspected your return, we will issue you store credit or a gift card to use for your new item. We will only issue store credits/gifts cards at the purchase price of the item returned. We do not refund shipping costs. 

Store credits or gift cards allow customers to choose different styles or different sizes that are available on the website. This also allows customers to get their exchange item at a flat-rate shipping rate, rather than shoulder the cost of the express delivery for their exchange item. 

Please file a return by emailing us (namaste@koruathleisure.com), in order for us to assist you. Exchanges are done by issuing store credits/gift cards for the item you purchased. You may use the store credits/gift cards to get a new item at flat-rate shipping.

All shipping fees are non-refundable. The customer will be responsible for shipping, duties, and taxes. Given this, please declare minimum shipment value for returned parcels. We reserve the right to refuse a return that has unpaid duties and taxes being charged to us.

Complete instructions with the return address for the items you want to return will be provided once we have approved your return request. 

No, you should only send back the items you want to return.

Once we receive your return package, please allow 2 business days for inspection and issuing of the store credits/gift card to use. The shipping time of your return package will depend on the courier that you will use. Please keep a copy of the tracking details of your return package, so that we can watch out for it.

The buyer is liable for any damages during the transport of their return package. Please follow your courier guidelines for proper packing.

Send us a picture of your order via email (namaste@koruathleisure.com) and we will help you out with this! Once inspected, we can send you a new package or issue you a refund via store credits/gift card.

Let us know about this via email, and we will help you out! We can send you a new package or issue you a refund via store credits/gift card, for wrong orders.

CREDIT CARD payments can be made through the website with any Visa or Mastercard credit card. We only use Paypal to ensure your credit card information safety. All credit card transactions are made through Paypal, and are covered by their buyer and seller protection schemes.

Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personally identifiable information with any third party. Our payment options are also secured by PayPal.

Each product page has a general size guide. This should help you select the correct size for each style. 

If you're still unsure of your size, please send us an email at namaste@koruathleisure.com with your dimensions, and we'll help you out!

If you're in the middle of measurements, we suggest to go a size down since our products are made of stretch fabric.

Yes, we allow returns. Please see the returns portion of our FAQs for more details.