FAQs

You should receive an order confirmation instantly after placing an order with our store. A shipping update via email will also be sent immediately after we have processed your order. You can always refer to these emails and click “View My Order” to get the information on your package status. 

If you did not receive any emails, please check your spam folder. It is also possible that you misspelled your email address in the checkout page. You can always email namaste@koruathleisure.com for any concerns regarding your order.

We ship our Metro Manila packages through our own in-house delivery team or express services. A Metro Manila package should be received within 48 hours after payment. 

For provincial deliveries, we only use LBC Express and JRS Express. Deliveries bound for Luzon take 5 business days, and deliveries bound for Visayas or Mindanao take 10 business days.

We charge a flat rate of 80 pesos for Metro Manila, and 150 pesos for locations outside Metro Manila.

We only ship Mondays - Saturdays. Orders made and paid for on weekends are shipped on Mondays. 

This schedule may change according to delivery volumes.

In the unfortunate circumstance that your package gets lost, we will shoulder the liability and send you a new package or a refund. 

Our standard lead time for lost shipments is 10 business days. If a shipment does not get resolved within 10 business days after the day of the shipment, we will send you a new package. 

You can always email us at koruathleisure@gmail.com for a follow up on your package. 

Yes, we can do same day shipping only in Metro Manila through Grab Express or Lalamove. Just send us an email or message us on Instagram iif you want this arranged. 

Yes, Koru Athleisure now ships internationally to over 40 countries. You may shop via our main website: www.koruathleisure.com.

In order to be eligible for a return, your order must meet the following criteria:

1. Have a valid order number from a Koru website purchase.

2. You must file a return via email (namaste@koruathleisure.com) within 7 days of receiving your order. 

3. Items must not be a SALE item. Items purchased on sale or during a promo period are not eligible for refunds, as indicated in the sales/promo guidelines.

4. Items must still have their tags and their original packaging on them when returned. 

5. Items must be undamaged. Damages during transport of the return shipment will be charged to the buyer. Please make sure that your return package is properly sealed and protected before sending.  

To apply for a return, please email the following information to namaste@koruathleisure.com within 7 days of receiving your order.

1. Your order number (received in your email when you purchased)

2. Description of the item you want exchanged (ex: Breezy Tank in XS)

3. A picture of the item you want to return, with complete tags and packaging. 

We will email back within a day with instructions and a return address. Buyers can choose their type of courier/find the most economic option for return shipments. Once we have received and inspected your return, we will issue you store credit or a gift card to use for your new item. We will only issue store credits/gifts cards at the purchase price of the item returned. We do not refund shipping costs. 

Store credits or gift cards allow customers to choose different styles or different sizes that are available on the website. This also allows customers to get their exchange item at a flat-rate shipping cost, rather than shoulder the cost of the express delivery for their exchange item. 

We only issue refunds via store credits/gift cards. 

Shipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments.

Should you return an item purchased from us for store credit, you will only be credited for the price of the products.

Please file a return by emailing us (namaste@koruathleisure.com), in order for us to assist you. Exchanges are done by issuing store credits/gift cards for the item you purchased. You may use the store credits/gift cards to get a new item at flat-rate shipping. Details are in "How Can I Return or Exchange My Order" article above.

All shipping fees are non-refundable. Shipping costs for return packages are shouldered by the buyer.

No, you should only send back the items you want to return.

Complete instructions with the return address for the items you want to return will be provided once we have approved your return request.

Once we receive your return package, please allow 2 business days for inspection and issuing of the store credits/gift card to use.

Let us know about this via email, and we will help you out! We can send you a new package or issue you a refund via store credits/gift card, for wrong orders.

Send us a picture of your order via email (namaste@koruathleisure.com) and we will help you out with this! Once inspected, we can send you a new package or issue you a refund via store credits/gift card.

Each product page has a general size guide. This should help you select the correct size for each style. 

If you're still unsure of your size, please send us an email at namaste@koruathleisure.com with your dimensions, and we'll help you out!

If you're in the middle of measurements, we suggest to go a size down since our products are made of stretch fabric.

Yes, we allow returns. Please see the returns portion of our FAQs for more details.

CREDIT CARD payments can be made through the website with any Visa or Mastercard credit card. We use Paypal to ensure your credit card information safety. 

BANK DEPOSITS/TRANSFERS can also be made via BDO and BPI. Once an order is made, bank details & instructions will be shown on the order confirmation page. 

If you wish to transfer the payment via other electronic means, please send an email to koruathleisure@gmail.com, and we can arrange it for you. :)

All Metro Manila orders should be received within 48 hours after your payment. 

For provincial addresses, Luzon deliveries take 5 business days and Visayas and Mindanao deliveries take 10 business,days after payment.

You will be notified via email for any changes in delivery lead times, and you are entitled to cancel your orders if lead times are not met. 

All credit card transactions are made through Paypal, and are covered by their buyer and seller protection schemes.